The University of Iowa

If you are having trouble sending email to

It has come to our notice that some people are having trouble when they send email to . Sometimes it will bounce back as "undeliverable."


It is possible that you have DSP saved as a contact. To troubleshoot this issue, you will need to remove it from your contacts and manually type out or select it from the Global address list. If it is not in your contacts, but it autofills when you type out the name, follow these instructions on how to remove saved contacts


While the instructions reference Outlook 2013, this troubleshooting method works with any version of Outlook.